FAQ
RESERVATION QUESTIONS
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How can I make a reservation?
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| A. |
There are three main ways to book a room on Hyatt.com:
1. Use the "Quick Rates / Availability" function located on our home page. Select a country and city associated with your destination along with the arrival date, departure date, # of adults, # of kids, and # of rooms then click the "Go" button.
OR 2. Select "Make A Reservation" listed under the main navigation titled "Rates/Reservation". OR 3. Use the "Hotel Search" to find a specific hotel associated with your destination. In the drop down menu titled "Hotel Quick Links" select "Book A Room". |
| Q. |
Are there any restrictions on reserving a room in other countries?
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| A. |
Reservations can be made at all Hyatt Hotels including properties located outside the United States.
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| Q. |
Where can I find descriptions of rooms?
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| A. |
Room descriptions are located on each Hyatt Hotel web site. Use the Hotel Search feature to locate a particular Hyatt Hotel web site. The list of Hyatt Hotel's returned from your Hotel Search will provide a link titled "Visit Hotel Site". Click on this link to find detailed information on each Hyatt Hotel. To find room descriptions for Hyatt web site's located in the United States, Canada, and Caribbean select "Rooms In Detail" located under the "Rooms & Amenities" title. To find room descriptions for Hyatt web site's located at our International destinations select the "Accommodations" title.
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| Q. |
What is the room rate? What taxes and/or additional charges apply?
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| A. |
The listing of available rooms at the destination you have selected includes a description of each room and the room's daily rate an asterisk will appear next to the Daily Rate if additional rate changes apply during the length of your stay. Once you have decided which room you would like to reserve, click on "Reserve room" to proceed with making a reservation. You will be brought to a page that includes a "Reservation Details" section. The Reservation Details section includes the tax percentage as well as links to the Guarantee Policy (i.e. whether a credit card deposit is required), Rate Information, and Cancellation Information. Also included will be a Rate Breakdown, indicating the rate changes during the dates you have selected. For rooms with rate changes, it is recommended that you call the hotel property directly, for any additional details regarding your rate. Note that rates displayed do not include charges for Special Requests. You should contact the destination at which you are staying for confirmation of charges for Special Requests.
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| Q. |
Can I book my corporate rates online?
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| A. |
Corporate rates may be booked online by inputting a corporate account number. The corporate account number can be entered by following the below steps:
1. Click on "Make A Reservation" from the main navigation and enter the required information in Step 1 of the reservation process Click on "continue" for a list of Hotels in the requested destination.
2. Click on "view/select additional rates" under the Hotel listing in "Step 2" of the reservation process. The next page will allow you to enter your corporate account number in the "Group/Corporate Number" field.
3. Click on "Show Rates" to display availability and book a corporate rate.
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| Q. |
Can I book more than one room on the same reservation?
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| A. |
You may book up to four rooms at a time within www.hyatt.com. Be sure to select the exact number of rooms in "Step 1" of the reservation process. Click here to begin.
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| Q. |
How will I know whether the room I've selected is available?
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| A. |
Only rooms that are available will return during the reservation process. To find room availability information for a selected destination you will be requested to complete the "Check For Hotel / Room Availability" section in Step 1 of the reservation process. Step 1 will ask for your Arrival Date, Departure Date, Number of Adults, Number of Kids, and Number of Rooms. After inputting this information, click "Continue" for a list of available rooms, their rates, and options, which are available based on the criteria you input. From this list you can select to make a reservation online with your credit card.
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| Q. |
How can I be guaranteed my room will have the bed type, view or location I prefer?
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| A. |
Step 3 of the on-line reservation process will allow you to select bed type, smoking preference, room location, and check in time. You may also request additional items such as rollaway beds and cribs. The "Comments" section in Step 3 of the reservation process will ensure our hotel staff is made aware of any other specific requests.
Occasionally, we receive more requests for a particular room type than we have available in a particular hotel or resort. When this occurs, we honor requests based on availability at check-in.
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