FAQ

FREQUENTLY ASKED QUESTIONS

Reservation Questions
Q. How can I make a reservation?
Q. Are there any restrictions on reserving a room in other countries?
Q. Where can I find descriptions of rooms?
Q. What is the room rate? What taxes and/or additional charges apply?
Q. Can I book my corporate rates online?
Q. Can I book more than one room on the same reservation?
Q. How will I know whether the room I've selected is available?
Q. How can I be guaranteed my room will have the bed type, view or location I prefer?
After You Reserve
Q. Will I receive a confirmation of my reservation?
Q. How can I review and/or modify my reservation before it's submitted?
Q. How can I review my reservation after submission?
Profile and Passwords
Q. Do I need to set up an account or travel profile?
Q. If I'm a Gold Passport member do I need to create another account on Hyatt.com?
Q. I forgot my username and password, what should I do?
Q. Will my information be kept secure? How will Hyatt protect my information?
Gift Certificates
Q. How To Order Gift Certificate from Our Site?
Q. How and When Will I Receive Confirmation About an Order Made?
Q. How Can I Cancel My Order Prior to Shipment?
Q. How Can I Check the Status of My Order?
Q. What Payment Options are Available?
Payment and Cancellation
Q. Do I have to send my credit card through the Internet to book a reservation? Is your reservation processing secure?
Q. Do I need to guarantee my reservation with a credit card or some form of deposit? If a deposit is required to guarantee my reservation, when will my credit card be charged?
Q. Which credit cards can be used to guarantee a reservation?
Q. Can I use my Gold Passport awards or Hyatt Travel Partners or Airlines awards?
Canceling or Changing an Online Reservation
Q. How do I change or cancel the reservation I made on-line?
Q. If I cancel or change my on-line reservation, will I get a refund or credit? Are there any fees I'll have to pay?
Q. Will I be charged a night's stay if I miss my reservation/arrive late?
Contact Hyatt
Q. Where do I send questions and comments about this Internet site?
Q. Where can I send comments regarding a past Hyatt stay?
Q. What is your telephone number?
Hyatt Affiliate Program
Q. How much do you pay?
Q. How much can I earn?
Q. How do I know how much commission I've earned?
Q. How often will I be paid?
Q. Do you pay on cancelled orders?
Q. How do I monitor sales?
Q. Will I receive commissions on my own purchase?
Q. Who processes transactions?
Q. How often can I run reports?
Q. I operate more than one web site. Can you track them separately but pay me with one commission check?
Q. How do I get started?
Q. How do I know I'm accepted?
Q. Does it cost me anything?
Q. How do I earn commissions?
Q. How do you track transactions?
Q. Are foreign sites allowed to join?
Q. What are my responsibilities as an affiliate?
Q. If I don't have web site, can I still apply?
Q. How do I change my account info?
Q. How do I create links?
Q. Can I change my links whenever I want?
Q. How often do I have to update my links?
Q. Can I use Hyatt or Hyatt.com content on my site?
Miscellaneous
Q. Where can I send my resume? Where can I find information about Career Opportunities within Hyatt?
Q. How can I send e-mail messages to a guest?
Q. How can I get information about Hyatt Gold Passport?
Q. Can I check-in early? Can I check-in late?
Q. How can I find information regarding a new Hyatt Hotel? Where are new Hyatt Hotels being built?
Q. What is Camp Hyatt®? What Camp Hyatt® activities are offered?
Q. How can I receive a Hyatt Brochure via standard mail?
Q. Where can I send a survey? How may I receive information for an educational class or business project?
Q. What is your corporate address?
Q. How do I opt out of the Hyatt Extras program if I am not a Hyatt.com member?